Resources & FAQs

We turn the funding written in your plan into supports that are running in your life: explaining what is funded, finding providers who fit, setting up agreements and bookings, sorting out problems, and getting you ready for your next review.

Look under Capacity Building — Support Coordination. If you cannot find it or the wording is unclear, send the plan to us and we will check it for you at no cost.

No. You choose your support coordinator, and you can change coordinators during a plan. If you are already with someone and it is not working, you are allowed to move.

Nothing out of pocket. Support coordination is paid from the Capacity Building funding already in your plan, at the NDIA price limits. We track hours with you so nothing runs out unexpectedly.

Within one business day. If we cannot answer the phone we ring back the same day wherever possible.

Yes. We work in person where we can and by phone or video everywhere else, Australia-wide.

Absolutely, with your consent. Partners, parents, carers and nominees are welcome in meetings and can be kept in the loop.

Then we keep them. Our job is not to move you around — it is to make what you have work, and fill the gaps where something is missing.

We prepare a report on what has worked against your goals, help gather any supporting evidence, and get you ready for the review conversation. Once the new plan lands we go through it with you.