Walking alongside you
We make sense of plans, connect the right supports, and build the confidence to navigate the system independently.
Who we are
Coordination is an act of care
Your Care Coordinators is an NDIS support coordination service. We walk alongside participants and their families — making sense of plans, connecting the right supports, and building the confidence to navigate the system independently.
Our mark is a heart drawn in two open strokes cradling a supporting hand. Two parties, one shared purpose, a hand that holds without gripping. That is the whole idea, and it is how we try to work: with you, not for you.
We work in person and by telehealth, so where you live does not decide the quality of coordination you get.
What you can expect
- Plain language, every time — and as many explanations as you need.
- A reply within one business day, and a person who knows your plan.
- Options laid out honestly, with the trade-offs named.
- Your goals driving the work, at your pace.
- Notes and records kept properly, so nothing lives in someone’s memory.
What we stand for
Four things we will not trade away
-
Warm
We lead with care, never process. You are a person, not a case file.
-
Trustworthy
We do what we say, when we say — and we tell you early when something slips.
-
Empowering
We build skills, not dependence. The measure of a good coordinator is that you need them less.
-
Approachable
Plain words, open doors. No jargon, no gatekeeping, no silly questions.
Meet your coordinator
Vanessa Sinclair
Senior Support Coordinator
Vanessa has an array of knowledge and vast experience, having worked as a Support Coordinator in the disability sector for over 9 years. Specialising in supporting people with physical and psychosocial disability, she is dedicated to empowering independence and personal growth.
With a person-centred approach, Vanessa believes in respecting the individuality of every person she supports — creating solutions that help reach specific, personal goals and objectives.
In practice that means starting with listening, being straight about what the system can and cannot do, doing the chasing so you do not have to, and gradually handing over the knowledge so you can drive more of it yourself.
- 9+ years in the sector
- Physical & psychosocial disability
- Person-centred approach
- NDIS Worker Screening Check
- First Aid & CPR
“For the first time since my son’s diagnosis, I feel like someone is walking beside us instead of pointing from a distance.”
Melissa T. — parent & plan nominee
How we work
The everyday rhythm
Regular check-ins
A standing catch-up at a frequency that suits you — weekly at the start, easing off as things settle.
Between times
Call or email whenever something comes up. We answer, and when we cannot we ring back the same business day.
Before your review
Evidence gathered as we go, not scrambled the week before. You walk in knowing exactly what you are asking for.