Support at every level
Four ways we help, from making sense of a brand new plan to steering a complex situation back to steady.
Level 2
Support Coordination
The everyday work of turning funding on paper into supports that are actually running in your life. We go through your plan together, work out what matters most, and put the right services in place.
A plan tells you what has been funded. It does not tell you which provider has capacity this month, what a fair price looks like, or what to do when someone does not turn up. That gap is the job.
What’s included
- Going through your plan in plain English, as many times as you need
- Shortlists of providers built on fit, availability and quality
- Introductions, and sitting in on first meetings if you want us there
- Service agreements reviewed before you sign, and bookings set up
- Problems chased and escalated when a support falls over
- Building your own knowledge so each review is easier than the last
Who it’s for: Participants with Support Coordination funded in their Capacity Building budget.
Level 3
Specialist Support Coordination
For high-complexity situations — where health, housing, justice or risk issues are tangled together and progress needs an experienced practitioner steering a whole team.
The work is more intensive: mapping risk, holding services to their part of the plan, and reducing barriers so the ordinary supports can finally do their job.
What’s included
- A clear picture of the risks and what is driving them
- One plan across health, housing, clinical and disability supports
- Coordination of the whole team, with accountability in writing
- Crisis and transition planning — hospital, housing, justice
- Frequent contact while things are unstable, easing back as they settle
- Detailed reporting to the NDIA on what changed and why
Who it’s for: Participants with Specialist Support Coordination funded in their plan. If we think you need it and it is not funded, we will say so and help you evidence it.
Recovery
Psychosocial Recovery Coaching
Recovery-oriented support for people living with psychosocial disability, built on the understanding that recovery is not linear and good days and hard days both count.
We work at your pace on the things you name — routine, connection, confidence, work, study — and keep supports steady through the harder stretches.
What’s included
- A recovery plan in your words, revisited as things change
- Help to build and hold routines that work for you
- Coordination with mental health and clinical services
- Support to stay connected with family, friends and community
- Practical help engaging with providers when it feels like too much
- Consistency through periods when things are unstable
Who it’s for: Participants with Recovery Coaching funded, or exploring whether it fits their goals.
Reviews
Plan Reviews & Reports
Reviews go better when the evidence has been building all year. We keep track of what has worked, what has not, and what it cost — so the report writes itself from real life.
Then we prepare with you, so you walk in knowing exactly what you are asking for and why.
What’s included
- Evidence collected as we go, not the week before
- Clear, honest reporting to the NDIA against your goals
- Help gathering letters and assessments from your treating team
- A plain-English summary of what is being requested and why
- Preparation for the review conversation itself
- Support to understand the new plan once it lands
Who it’s for: Any participant we coordinate for — and people who just want a hand getting review-ready.
How it is funded
Where support coordination sits in your plan
Capacity Building
Support coordination is funded under Capacity Building — Support Coordination. It is a separate line from your Core supports.
Set hours, not open-ended
Your plan funds a set number of hours. We track them with you so there are no surprises late in the plan year.
Not sure what you have?
Send your plan through and we will check what is funded and what it allows — at no cost, with no obligation.
Referrals
Supporting a participant? We accept referrals from LACs, planners and families — and respond within one business day.